Site Map

Course Site Map

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Course Information

Orientation and Syllabus

Course Description
Course Goals and Objectives
Course Readings and Materials
Discussion Rules
How You Will Be Evaluated
Course Schedule

Module I: Introduction to Personnel Management and Organization Development

Module Overview

Module at a Glance
Introduction to Personnel Management for the Fire and Emergency Services
Overview of Personnel Management
Icebreaker Discussion

Module Concepts

Ethics
Workforce Issues in Contemporary Personnel Management
Teamwork
Conflict

Discussion

Discussion: Conflict

Course Project

Instructions for the Course Project
Part 1of Organizational Profile

Module Concepts

The Functions of Management
A Systems Approach

Discussion

Discussion: Values

Module Concepts

Organizational Development

Course Project

Part 2 of Organizational Profile

Online Resources

Online Resources for this Module
Fire Service Online Resources

Module II: Motivation and Productivity

Module Overview

Module at a Glance

Module Concepts

Motivation and Individual Productivity
Motivation Models and Theories
Theories of Motivation, Empirical Support, and Organizational Applications

Discussion

Discussion: Maslows Hierarchy of Needs, Motivators and De-motivators

Course Project

Part 3 of Organizational Profile

Module Concepts

Managerial Approaches to Motivation

Discussion

Discussion: Managerial Approaches to Individual Motivation

Module Concepts

Organizational Productivity

Course Project

Part 4 of Organizational Profile

Online Resources

Online Resources for this Module

Module III: Recruitment, Selection, Promotion and Human Resources

Module Overview

Module at a Glance

Module Concepts

The Legal Framework of Personnel Management

Discussion

Discussion: Sexual Harassment

Module Concepts

The Necessary Background for Staffing
Recruitment
Selection for Employment
Volunteers

Course Project

Part 5 of Organizational Profile

Module Concepts

Interviewing Skills
Documenting Recruitment and Selection Processes
Promotional Process
Training and Human Resources Development
Orientation and Training
FESHE

Discussion

Discussion: Learning Organizations
Discussion: Mentoring Programs

Course Project

Part 6 of Organizational Profile

Online Resources

Online Resources for this Module

Module IV: Performance Management, Performance Appraisal, Corrective Action and Discipline

Module Overview

Module at a Glance

Module Concepts

Performance Management
Performance Appraisal
Training Evaluators
Completing the Evaluation Form
Performance Appraisal Interview

Discussion

Discussion: 360 Degrees

Course Project

Part 7 of Organizational Profile

Module Concepts

Corrective Actions and Discipline
The Administration of Discipline: Progressive Discipline
The Administration of Discipline: Special Issues
Disciplinary Interviews
Final Tips

Discussion

Discussion: Disciplinary Scenarios

Course Project

Part 8 of Organizational Profile

Online Resources

Online Resources for this Module

Module V: Employee and Labor Relations

Module Overview

Module at a Glance

Module Concepts

Compensation and Benefits
Compensation Package
Legally Required and Optional Benefits
Other Potential Benefits
Volunteer Compensation and Benefits
OSHA, Safety Committees and NFTA Standards
Other Health and Safety Issues
Progressive Approaches to Health and Wellness

Discussion

Discussion: Wellness/Fitness Initiative

Course Project

Part 9 of Organizational Profile

Module Concepts

Labor Relations
Legislation
Presence and Growth of Unions
Types of Bargaining Items
Steps in the Collective Bargaining Process
Management Do's and Don'ts
Components of a Labor Contract
Negotiations Breakdowns
Principled Negotiations
Labor Management Meetings

Discussion

Discussion - Labor/Management Relations

Module Concepts

Grievances
Creating Healthy Employee and Labor Relations

Course Project

Part 10 of Organizational Profile

Online Resources

Additional Optional Online Resources

Course Closure

Instructor's Remarks
Student's Reflection

 

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